Support

MANUAL-REVIEW SETUP GUIDE

If Age Gate App is installed, open Support inside the app in Shopify admin to create and track a ticket tied to your store. You can also email team@agegateapp.com. Never include an ID image, Shopify access token, payment-card data, or account password in a ticket or email.

Setup

  1. Open the embedded app and choose the minimum age and retention period.
  2. Enable the Age Gate App embed in the active Theme Editor and save.
  3. Add the ID-upload block to the Shopify Thank You page.
  4. Add the status block to signed-in customer order-status pages.
  5. Enable the all-orders workflow only when every newly paid order should require review.
  6. Run a test order and confirm the optional app-owned hold before going live.

Important behavior

  • The storefront prompt is not identity verification.
  • Payment completes before the buyer sees the ID-upload block.
  • No ID is accepted until Shopify confirms a paid order.
  • Only authorized store staff can approve or reject a submission.
  • Version one applies to every newly paid order when enabled.

File storage and staff access

Submitted ID images are held in private Age Gate App object storage, not in a theme or public Shopify Files. Each image is bound to the installing store and paid order. A staff member must enter through an authenticated Shopify admin session for that same store, and the image view expires after two minutes. The raw image is deleted on the merchant's configured retention schedule.

For the full product sequence, see the Shopify age gate guide.

Shopify requirements

An Online Store sales channel is required for the storefront embed. Shopify Starter is not supported. The Thank You block and signed-in customer-account status block require compatible Shopify surfaces and merchant configuration.

Response and security contacts

Installed merchants: use the in-app support desk for the clearest ticket history.
General support, privacy, and security: team@agegateapp.com.